Warranty

Office Furniture Online promises the original purchaser that it will repair or replace with a comparable product, at its discretion and free of charge (for material and components) any product, part or component which fails under normal use over the duration of specified warranty term (taken from the date of purchase). Normal commercial usage is defined as the equivalent of a single shift, 40-hour work-week.

Upon lodging a warranty claim, a copy of the original purchase order (or advise of this purchase order reference number) along with a detailed description of the service required and a photograph or video outlining the fault, must be provided to Office Furniture Online .

Goods purchased from Office Furniture Online are covered by guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act. The Customer is entitled to a replacement or refund in a case of major fault, and to compensation in the case of reasonably foreseeable loss or damage. Goods will also be repaired or replaced if they fail to meet acceptable quality standards and the failure does not amount to a major failure.

Minor variations in dimensions, colour, grain, or finish in Goods received by a Customer, when compared with images or descriptions on the Website, are not covered by this Warranty. The Warranty does not cover damage that affects only packaging. Goods will also be repaired or replaced if they fail to meet acceptable quality standards and the failure does not amount to a major failure.

Warranty Exclusions:

This warranty does not apply and no other warranty applies to:

  • Products that were not installed, used or maintained in accordance with  instructions.
  • Normal wear and tear, which is to be expected over the course of ownership.
  • Upholstery fabric (including mesh) and textiles.
  • Abuse, misuse, accident, or repeated knocks, for example by rigid armrests against laminated desk edges.
  • Alteration or modification of the product including substitution of components with any unauthorised components.
  • Variations occurring in surface materials (e.g. colour fastness, sheen on laminates or matching grains, textures and colours across dissimilar lots).
  • Upholstered armrests.
  • Products used for rental purposes.
  • To the extent allowed by law, Office Furniture Online makes no other warranty, either express or implied, including any warranty of merchantability or fitness for a particular purpose.
  • Office Furniture Online will not be liable for any consequential or incidental damages.

Refund Policy:
Eligibility;

Refund request is lodge within 5 days of delivery to customer
For items to be eligible for a return to stock they must be in the original packaging
in which they were received, in as new condition.
The following items CANNOT be returned;
Items that have been opened or repackaged
Handmade seating
Custom items (eg. Screen panels, Desk Tops, items with custom fabric)